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Terms of Use :: Acceptable Use Policy :: Service Level
Agreement
By
Participating in this program owned by PlanMyWeb.Com, you
agree to all terms outlined below:
Latest update to these terms 10/03/2003
STORAGE VS. WEB SITE HOSTING
PlanMyWeb.Com is in the business of providing web site hosting
not online storage. All hosting accounts must provide a domain
name when they are ordered. That domain name must be set to
resolve to our DNS server within 72 hours of purchase of the
hosting account. All accounts that the domain name does not
resolve to will be suspended until such time as the DNS is
updated to reflect our server. If, 72 hours pass after your
suspension, your domain name still does not resolve to our
server your account will be closed and you will not receive
any refund for monies paid. If you choose to continue hosting
with PlanMyWeb.Com after you account is close you are subject
to a $10.00 reconnection fee, and your account will be reactivated
after your Domain resolves to our servers. If you are looking
for storage space only please contact our sales
department for pricing.
SPAMMING IS NOT PERMITTED
Do not advertise or put our link on any site that is promoted
in any way related to unsolicited email, ICQ or IRC spams,
or newsgroup postings. Opt-in email newsletters require pre-approval.
If we receive spam complaints, your link will be disabled,
your account will be immediately terminated, and we will take
LEGAL ACTION against you. Please be aware, MRG lists is not
acceptable, as well as, any other program that hides the sender
email address. We terminate sites without notification when
any of these types of programs are discovered.
First violations of this policy will result in an "Administrative
Fee" of $50 and your account will be reviewed for possible
immediate termination. A second violation will result in an
"Administrative Fee" of $100 and immediate termination
of your account. Users who violate this policy agree that
in addition to these "Administrative" penalties,
they will pay "Research Fees" not to exceed $75
per hour that PlanMyWeb.Com personnel must spend to investigate
the matter.
BULK E-MAIL
We also monitor "Bulk E-mail". While cpanel has
a mailing list program installed, any mailing over 2500 messages
must be pre-approved. In addition, any site sending over 5000
messages per month will be considered "Bulk". Bulk
e-mail ties up the mail que and delays messages for other
users. Therefore, we must limit the amount of use on any shared
server. There are some arrangements that can be made to accommodate
a user with a large list which includes extra fees and special
mail scheduling software. Please be aware that posting to
Free for All web pages could generate "bulk email"
from autoresponders of the FFA list users you have posted
to. We may need to take action if these autoresponders are
spamming the server and causing the mail que too many delays.
ALLOWED SITES
Your site must be legal in representation and abide by all
laws within the United States of America.
Although we do not monitor the content of all sites all of
the time, we will not host websites that have warez, extremely
offensive, or illegal content, or link to websites that have
illegal content.
The website cannot attempt to download any virus or malicious
or annoying files when opened. IRC bots, programs, or networks
of anykind are not allowed. If an IRC program is discovered,
immediate termination will result without warning. The following
processes are illegal on our servers and will be killed automatically:
BitchX, bnc, eggdrop, guardservices, ircd, psyBNC, ptlink,
services.
Websites with processes that consume or take the server load
to an unmanageable level will have that process terminated
immediately - this includes the use of VI Edit or VIM. Accounts
granted SSH access that are found to have processes running
in this same manner will have SSH access deactivated for a
minimum of 6 months.
THE PROGRAM'S RIGHTS
We reserve the right, at our request, to see all referring
pages and servers logs if necessary. If illegal content is
discovered, upon request, we will turn over all site related
documents, files and logs to the proper authorities. We reserve
the right to terminate webmasters without payment who make
derogatory comments about the program or employees of PlanMyWeb.Com
Network's. We reserve the right to suspend or terminate at
will for non-payment. Sites suspended for non-payment wishing
to become unsuspended, may be required to pay for an entire
year in advance to leave suspended status and must pay a $10.00
re-activation fee, per incident. In addition, all back monies
due, must be collected before activation. Accounts that are
not collectable by PlanMyWeb.Com.com may be turned over to
an outside collection agency for collection. If your account
is turned over for collection, you agree to pay the company
a "Processing and Collection" Fee of not less than
$50, but no more than $150.
SERVER RESOURCES
Any web site that uses a high amount of server resources
(such as, but not limited to, CPU time, memory usage, and network resources)
will be given the option to either pay additional fees (which will depend on
the resources required), reduce the resources used to an acceptable level, or
upgrade its service to a Dedicated Server plan. PlanMyWeb will be the sole
arbiter of what is considered to be a high server usage level.
All Web Hosting and Reseller accounts come with a limit of 5,000 files per
account and/or per resellers customer account. Each block of 5,000 files after
the initial 5,000 will incur an additional charge of US $9.95/month.
Any Web Hosting account deemed to be adversely affecting server
performance or network integrity will be shut down without prior notice.
PlanMyWeb.Com offers a full 30-day money back guarantee on
its hosting service. A full refund will be given within the
first 30 days of an account begin paid, so long as it is due
to a technical problem. PlanMyWeb.Com.com must be made aware
of such issues using our support trouble ticket system and
have ample time to correct such issues before refunding payment
back to customer. All set-up fees are non-refundable. After
customers first initial 30 days, you may cancel at anytime
with 15 days written notice to us. At such time monthly subscribers
will not be billed for the following full months payment,
and annual subscribers will be refunded a pro-rated amount
based on time of service remaining. This pro-rate amount will
be calculated starting on the first full month following notice
of cancellation.
ANNUAL HOSTING PACKAGES
Annual Hosting- PlanMyWeb.Com hosting plans are set to give
our users the most useful tools available to manage the accounts.
Standard set up is for monthly pay plans.
Hosting plans that are paid annually are heavily discounted.
The discounts warrant PlanMyWeb.Com to require a 12 month
term agreement to cover the discounted annually hosting fees.
When a discounted annual hosting plan is ordered, the user
agrees to a term of 12 months of hosting with the PlanMyWeb.Com
Web Hosting Network.
IP ADDRESS OWNERSHIP
If PlanMyWeb.Com assigns Customer an Internet Protocol address
for Customer's use, the right to use that Internet Protocol
address shall belong only to PlanMyWeb.Com, and Customer shall
have no right to use that Internet Protocol address except
as permitted by PlanMyWeb.Com in its sole discretion in connection
with the Services, during the term of this Agreement. PlanMyWeb.Com
shall maintain and control ownership of all Internet Protocol
numbers and addresses that may be assigned to Customer by
PlanMyWeb.Com, and PlanMyWeb.Com reserves the right to change
or remove any and all such Internet Protocol numbers and addresses,
in its sole and absolute discretion. Our allocation of IP
addresses is limited by ARIN's new policies. These new policies
state that use of IP addresses for IP based virtual hosts
will not be accepted as justification for new IP addresses.
What this means to you is that you MUST use name-based hosting
where possible. We will periodically review IP address usage,
and if we find that clients are using IP addresses where name-based
hosting could be used, we will revoke authorization to use
those IP addresses that could be used with name-based hosting.
BANDWIDTH
Customer agrees that bandwidth and disk usage shall not exceed
the number of megabytes per month for the Services ordered
by Customer on the Order Form. PlanMyWeb.Com will monitor
Customer's bandwidth and disk usage. PlanMyWeb.Com shall have
the right to take corrective action if Customer's bandwidth
or disk usage exceeds the Agreed Usage. Such corrective action
may include the assessment of additional charges, disconnection
or discontinuance of any and all Services, or termination
of this Agreement, which actions may be taken is in PlanMyWeb.Com
sole and absolute discretion. If PlanMyWeb.Com takes any corrective
action under this section, Customer shall not be entitled
to a refund of any fees paid in advance prior to such action.
In the event that a customer exceeds the included allocation,
PlanMyWeb.Com may, at its sole discretion, collect a deposit,
in an amount determined by PlanMyWeb.Com, against customer's
credit card on file with PlanMyWeb.Com.com.
System and Network Security: Users are prohibited from violating
or attempting to violate the security of the PlanMyWeb.Com
Network. Violations of system or network security may result
in civil or criminal liability. PlanMyWeb.Com will investigate
occurrences, which may involve such violations and may involve,
and cooperate with, law enforcement authorities in prosecuting
Users who are involved in such violations. These violations
include, without limitation:
Accessing data not intended for such User or logging into
a server or account, which such User is not authorized to
access.
Attempting to probe, scan or test the vulnerability of a system
or network or to breach security or authentication measures
without proper authorization.
Attempting to interfere with service to any user, host or
network, including, without limitation, via means of overloading,
"flooding", "mail bombing" or "crashing".
Forging any TCP/IP packet header or any part of the header
information in any e-mail or forum posting.
Taking any action in order to obtain services to which such
User is not entitled.
Attempting to couple many hosting packages together to take
advantage of massive space or bandwidth allocations. Each
hosting package purchased is unique to a domain name and use
- please do not purchase multiple "plan 1's" for
instance to get the combined bandwidth & space. PlanMyWeb.Com
will stop such transactions and label them as deceptive. We
have an upgrade path for all services and we can often times
work out special deals for users if they ask us for the assistance.
MISCELLANEOUS PROVISIONS
You must provide us with, and keep current, good contact information
for you. E-mail, fax, and telephone contacts are used, in
that order of preference.
TERMINATION
We take these terms very seriously. An account is found to
be violating one or more of the above terms will be terminated
without payment or notification.
INDEMNIFICATION:
You shall indemnify, defend and hold PlanMyWeb.Com and its
affiliates harmless from and against any damage, loss, expense
(including reasonable attorney's fees and costs related to
litigation) or penalty or any claim or action therefore, by
or on behalf of any person, arising out of: (a) any material
on the your Web Site as linked through PlanMyWeb.Com Network,
including without limitation, those arising from claims or
suits for defamation, copyright or trademark infringement,
misappropriation, violation of the Lanham Act or rights of
privacy or publicity or from any and all similar claims now
known or hereafter devised; (b) a breach by you of a warranty
under this Agreement; (c) any negligence or willful misconduct
by you.
NO WARRANTIES.
PLANMYWEB PROVIDES ALL MATERIALS AND THE SERVICES TO YOU AND
ITS SUBSCRIBERS "AS IS." PLANMYWEB MAKES NO OTHER
WARRANTIES AND PlanMyWeb.Com DISCLAIMS ALL WARRANTES AND CONDITIONS,
EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION,
THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY,
AND FITNESS FOR A PARTICULAR PURPOSE. PlanMyWeb.Com. DOES
NOT WARRANT THAT THE SERVICES OR SIGN-UP PAGE WILL BE INTERRUPTED
OR ERROR FREE, NOR DOES PlanMyWeb.Com MAKE ANY WARRANTY AS
TO THE PERFORMANCE OR ANY RESULTS THAT MAY BE OBTAINED BY
USE OF THE SERVICES OR THE SIGN-UP PAGE. In addition, there
are no guarantee's made on actual profit that can be made
through our reseller plans. Any profit calculations are only
examples and are not guaranteed. All resellers are Independent
Contractors.
LIMITATION OF LIABILITY.
NOTHING IN THIS AGREEMENT SHALL BE CONSTRUED TO CONSTITUTE
A WARRANTY, EXCLUSIVE OF SUCH SPECIFICALLY DESCRIBED HEREIN.
PlanMyWeb.Com's MAXIMUM LIABILITY TO YOU UNDER THIS AGREEMENT,
AND YOUR EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, REGARDLESS
OF THE FORM OF ACTION, WHETHER IN CONTRACT OR IN TORT INCLUDING
NEGLIGENCE, WILL BE LIMITED TO THE RECOVERY OF ACTUAL DAMAGES
UP TO THE TOTAL AMOUNT OF $250. IN ADDITION, PlanMyWeb.Com
SHALL NOT BE LIABLE TO YOU FOR LOST PROFITS OR SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES WHETHER BASED IN CONTRACT OR TORT
(INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), AND
WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PlanMyWeb.Com MAY SEEK INJUNCTIVE RELIEF TO PREVENT YOU FROM
DISSEMINATING PlanMyWeb.Com's CONFIDENTIAL INFORMATION OR
FROM UNAUTHORIZED USE OF PlanMyWeb.Com's COPYRIGHTS and/or
TRADEMARKS.
GENERAL TERMS AND CONDITIONS.
14.1. Notice, Governing Law, Force Majeure, Waiver, Entire
Agreement. Any notice which either Party may desire to give
the other Party must be in writing and delivered, by mail
or facsimile to the relevant Party at the address of such
Party as set forth in this Agreement or such other address
as the Parties may hereinafter designate. This Agreement shall
be construed and enforced in accordance with the laws of the
State of Florida, except that body of law concerning conflicts
of law. Venue will be Volusia County, Florida. PlanMyWeb.Com
shall not be liable to you for any delay or failure to perform
which results from causes outside its reasonable control.
A judicial determination that any provision of this Agreement
is invalid in whole or in part shall not affect the enforceability
of those provisions found to be valid. If PlanMyWeb.Com fails
to require performance of any duty hereunder by you, such
failure shall not affect its right to require performance
of that or any other duty thereafter. The waiver by PlanMyWeb.Com
of a breach of any provision of this Agreement shall not be
a waiver of the provision itself or a waiver of any breach
thereafter, or a waiver of any other provision herein. This
Agreement, including any supplements, modifications or amendments
hereto, and the E-Mail, including any supplements, modifications
or amendments thereto, shall constitute the entire agreement
between the Parties regarding its subject matter. This Agreement
supersedes any and all previous proposals, representations
or statements, oral or written. Except as otherwise stated
in this Agreement, any modifications to this Agreement must
be in writing and signed by authorized representatives of
both Parties.
14.2. Assignment. This Agreement shall be binding upon and
shall inure to the benefit of the Parties hereto, and their
respective representatives, successors and permitted assigns.
This Agreement shall not be assignable by you, without the
express written consent of PlanMyWeb.Com, including to an
entity in which it has merged or which has otherwise succeeded
to all or substantially all of your business and assets to
which this Agreement pertains and which has assumed in writing
or by operation of law its obligations under this Agreement.
Any attempted assignment in violation of this provision will
be void.
14.3. Attorneys Fees. In the event there is any dispute concerning
the terms of this Agreement or the performance of any Party
hereto pursuant to the terms of this Agreement, and any Party
hereto retains counsel for the purpose of enforcing any of
the provisions of this Agreement or asserting the terms of
this Agreement in defense of any suit filed against said Party,
the successful or prevailing Party or parties shall be entitled
to recover reasonable attorneys' fees and other costs incurred
in that action or proceeding from the other parties, in addition
to any other relief to which it may be entitled.
14.4. Counterparts. This Agreement may be sent via facsimile
and executed in one or more counterparts, each of which shall
be deemed an original, but all of which together shall constitute
one and the same instrument.
Service Level Agreement (SLA)
Equipment
PlanMyWeb.Com Network has made significant investments in
placing our equipment in the data center built from major
vendors such as Cisco and Lucent. Making the investment in
top performing equipment and network redundancy allows us
to offer you this SLA.
Our servers are located in a true "Carrier Class"
facility backed up by multiple UPS units and a powerful diesel
back up generators.
Backbone Connectivity
Our connections to multiple backbone providers, and peering
with many carriers on a regional and international basis,
allows us to easily reach remote networks even in the case
where a specific backbone connection is down. This allows
the data center to make routing decisions to ensure connectivity.
Node Reliability
By placing our core nodes at places like Equinix and Telehouse,
we are guaranteed a level of competent service. All of our
core nodes employ SONET networks, which essentially provides
a dual-redundant, counter-rotating ring technology, and in
the event of a fiber cut, the SONET will automatically heal
itself. We also divide our circuits among several telecommunications
providers, such as Verizon, MFS/Worldcom, and Adelphia.
24/7
The PlanMyWeb.Com Network servers are monitored by several
outside the network services as well as our multi-tiered support
system. Traffic is continually monitored and routed with the
proper bandwidth allocations.
PERFORMANCE AND UPTIME GUARANTEE
The "PlanMyWeb.Com Network Web Hosting Network"
guarantees that the network will be available 90.0 % of the
time in a given year, excluding scheduled maintenance. Therefore
after network downtime of 1.41 minutes per day, calculated
monthly, PlanMyWeb.Com Network will refund 5% of the monthly
hosting fee to the requesting customer for each 30 minutes
of downtime up to 100% of the monthly fee. This guarantee
applies to the network connectivity and server uptime, but
does not apply to "acts of god" or "war"
outside of anyone's control. If you have a dedicated server
through our network, the same SLA applies, but does not cover
any load issues caused by software running on the machine.
Connectivity is measured as the ability of the server to transmit
and receive data.
MODIFICATION
PlanMyWeb may discontinue, upgrade, replace, modify, or change in
any way, without limitation or notification to customers, any
software, application, program, data, hardware, equipment, or portions
or components thereof, used to provide customers with PlanMyWeb's
services. Certain changes to PlanMyWeb's services may affect the
operation of customers' personalized applications and content.
Each customer is solely responsible, and PlanMyWeb is not liable,
for any and all such personalized applications and content, except
as expressly agreed to by PlanMyWeb.
BACKUP OF DATA
Except where PlanMyWeb has expressly agreed in writing to the
contrary, customers are solely and entirely responsible, and
PlanMyWeb is in NO way responsible, for the management and backup
of all customer data, and all updates, upgrades, and patches to
any software that customers use in connection with PlanMyWeb services.
We will perform nightly backups of your sites, however this is
only for use in case of catastrophic incidents, you are responsible
to all off site backups. The backups we perform are not available
to customers.
TERMINATION
PlanMyWeb.Com may terminate the Program at any time with notice
sent to the email address designated in your account information.
You will have thirty (7) days from the date this notice is
sent to redeem the commissions in your account. PlanMyWeb.Com
will not be responsible for notice failures caused by an error
in your email program, an inaccurate email address provided
by you, your failure to check your email, or your failure
to inform PlanMyWeb.Com of a change in your email address.
PlanMyWeb.Com may modify this Agreement from time to time,
with or without notice, and your continued participation in
the Program after such modification shall be deemed to be
your acceptance of any such modification. It is your responsibility
to check this Terms and Conditions page regularly to determine
whether this Agreement has been modified. If you do not agree
to any modification of this Agreement, you must immediately
cease participation in the Program.
You understand and agree that PlanMyWeb.Com shall be the sole
determiner in cases of suspected abuse, fraud, or violation
of its rules and any decision it makes relating to termination
of membership (including cancellation of commissions) shall
be final and binding. If it has been determined by PlanMyWeb.Com,
that and PlanMyWeb.Com Client has violated any portion of
the Terms of Use, Acceptable Use Policy or Service Level Agreement
they will not be entitled to any refund for any amount.
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